Thank you for shopping at ShopWell. We are committed to providing high-quality electronic products and excellent customer service. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

You may be eligible for a refund if:

You receive a damaged or defective product.
You receive the wrong item.
Your order is cancelled before it has been shipped.
The product is unavailable after your payment has been completed.

To qualify for a refund, you must notify us within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be issued in the following situations:

Change of mind after purchase.
Incorrect product ordered by the customer.
Products damaged due to misuse, negligence, or accidental damage.
Products without original packaging, accessories, or proof of purchase.
Products that have been used, altered, or physically damaged by the customer.

3. Return Conditions
To be eligible for a refund or replacement, the product must: Be returned in its original packaging. Include all accessories, manuals, and free gifts (if any). Be unused and in the same condition as received. Include the original invoice or order confirmation. ShopWell reserves the right to inspect returned products before approving a refund or replacement.
4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method whenever possible. If Cash on Delivery (COD) was used, the refund may be issued through bank transfer or another mutually agreed method.

Refunds are generally processed within 7–10 business days after approval.

5. Replacement Policy
If you receive a defective, damaged, or incorrect product, we will offer: A replacement of the same item (subject to stock availability), or A full refund if a replacement is not available. Replacement requests must be made within 7 days of receiving your order.
6. Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error. If the return is the result of receiving the wrong or defective product, ShopWell will cover the return shipping costs where applicable.
7. Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return and refund process outlined in this policy.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period: Check your bank account or payment method again. Contact your bank or payment provider, as processing times may vary. If you still have not received your refund, please contact our customer support team.
9. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us.

Website: https://shopwell.com.pk/

Email: javaidraees@gmail.com (Replace with your official support email if different.)