What Personal Data We Collect and Why We Collect It
When you place an order on ShopWell, we collect the information you provide during checkout, including your name, email address, phone number, billing address, shipping address, and order details. This information is used to process your order, arrange delivery, provide customer support, and communicate important updates regarding your purchase.
Payment information is processed securely through trusted third-party payment providers. We do not store your complete payment card details on our servers.
When visitors leave product reviews or comments on our website, we collect the information shown in the review form, along with the visitor's IP address and browser user agent to help detect spam and maintain the quality of customer reviews.
If you use the Gravatar service, an anonymized string (hash) generated from your email address may be sent to Gravatar to display your profile picture with your review. After your review is approved, your profile picture will be publicly visible alongside your comment.
If you upload images while submitting product reviews or contacting our support team, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from publicly available images.
When you contact us through our contact form or create an account on ShopWell, we may collect your name, email address, phone number, and any information you voluntarily provide.
Our website also uses cookies to improve your shopping experience. Cookies may be used to:
Remember items in your shopping cart.
Save your login information.
Remember your preferences.
Improve website performance.
Analyze website traffic.
If you choose the "Remember Me" option while logging in, your login session may remain active for a limited period. You can delete cookies at any time through your browser settings.
Some pages on our website may include embedded content such as YouTube videos, Google Maps, social media feeds, or other third-party content.
Embedded content from other websites behaves in the same way as if you had visited those websites directly. These websites may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies.
We retain your personal information only for as long as necessary to:
Process and complete your orders.
Provide customer support.
Maintain order history.
Comply with legal, accounting, and tax obligations.
If you create an account on ShopWell, your profile information will remain stored until you choose to delete your account or request its removal, subject to applicable legal requirements.
To fulfill your orders and provide our services, your information may be shared only with trusted third-party service providers, including:
Payment processing providers
Shipping and courier companies
Website hosting services
Spam detection and website security services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
